Virtual Casino offers several convenient methods of payment including:
| Credit Card: Our Casino accepts Visa/MasterCard/American Express/JCB/Dinners Club via online transactions. The online cashier is available to all members. All transactions in the cashier are credited instantly. **If you have any doubts in regards to the descriptors appearing in your credit card statement please feel free to contact us. |
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Neteller: (Only for Non-US CA Customers) Neteller offers convenient money transfers and payment options to millions of merchants and people on the web. Use your VISA, MasterCard or your checking account to fund your Neteller account. Signup with Neteller and fund your account in one easy step. |
| Person to Person Money Transfer: A fast and reliable deposit /withdrawal method. We cover transfer fees on deposit transactions of $50 or more. The minimum deposit is $50. For current deposit instructions and details please contact our support team. |
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Click2pay: (Non-US Customers only) It is safe, simple, and efficient, and it gives you more options than any other payment provider. There is no need to fund your account in advance. Click2pay offers instant funding capabilities. Whenever you make a payment on the net, we will automatically transfer the required amount from your credit card or bank account to your Click2pay account, and carry out the payment. Transferring money to merchants is instant and mostly free of charge. |
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Use My Wallet: This is e-wallet payment solution U.S. friendly for online casino players. It can be used to deposit, transfer, or withdraw your funds at any online casino that display the Use My Wallet logo. They use Quicktender to process transactions and they offer a secure and trusted payment service. International payment methods, such as, credit cards and funds that can be withdrawn to a bank account are supported. If you do not have an account yet please contact us to get one. |
Q: Why can't I deposit?
Please ensure that the address on your account at Virtual Casino matches the address on your credit card account and that you have the correct email address in your account information. If all of your information is correct, the processor may be temporarily unavailable. Please try again later. For any questions or concerns regarding failed or denied credit card transactions, or if you need to update/change your casino account information, please contact support@casinosupportcenter.com
Q: How do I make a withdrawal?
Requests for withdrawals are processed through the banking section of our software. Just tell the software how much of your balance you wish to withdraw and select your desired method. Please keep in mind that some payment methods may lengthen your payout period. In order to better serve our players, in circumstances in which a player has deposited through more than one method, accounting reserves the right to change the payment method in order to shorten the payout period. Please contact support to find out which payment method best suits you.
Q: Do I need to send anything to you before I can withdraw?
All players must verify their identity before receiving winnings. We encourage players to send in their verification documentation as early as possible. We reward players having sent all necessary documentation prior to hitting a win by granting them a special no deposit required bonus. The bonus itself varies from player to player as it is in proportion to the deposit size and total amount of deposits made of the individual player. In addition, the player will have the added advantage of being able to use our special in house processor reserved only for our must trusted players.
The following is the required information:
For Players having deposited by credit card:
- A completed FaxBack Form signed by the card holder. You may either CLICK HERE to retrieve your FaxBack Form or request it from: support@casinosupportcenter.com
- A legible copy of the Player’s picture id
- A legible copy of the Player’s recent utility bill in their name and address.
- Back and front copies of credit card used to deposit.
- A legible copy of the Player’s picture id
- A legible copy of the Player’s recent utility bill in their name and address
Q: How long will it take to get my withdrawal?
There is a two-stage process when you make your withdrawal:
- The first stage is getting the withdrawal approved. This will consist of verifying that wagering requirements have been met and that any bonus money has been used properly. The process normally takes approximately 7-10 business days unless approved unless extenuating circumstances occur beyond our control.
- Stage two involves processing of the payment. Payment should be sent within 7 business days after approval; however, due to current banking and processing issues in the online gambling community there could be slight delays from time to time.
The minimum withdrawal amount is $50. Players may request a withdrawal from their account at any time but are limited to four withdrawals per month. We pay out a maximum of $1250 per week as long as a player keeps an active account defined as playing through 30% of his/her winnings per week. If a player does not keep an active account, management reserves the right to send a maximum of $1000 per week to the client. The casino reserves the right to increase or decrease the weekly and/or monthly cash out limits on a case by case basis.
Q: Can I redeem a coupon or receive a bonus if I reverse a pending withdrawal?
Cancelling a pending withdrawal back to your casino balance does not count as a deposit and therefore you may not claim a bonus on any reversed withdrawal amount
Q: What is a coupon?
Coupons are the bonus options available to you upon making a deposit. They are usually offered in the form of a pre-specified percentage of your deposit.
Q: How do I redeem a Coupon?
Follow these instructions:
- Look for the five-digit alphanumeric code in the e-mail or newsletter sent to your address.
- Log into the casino and click on the "cashier" button.
- Click on "Redeem Coupon", enter your coupon code and hit redeem. (You must redeem your coupon before you make your deposit.)
- Click on the "deposit" button and make your deposit.
- Enter the casino and complete the play through requirements (if there are any specified with the coupon).
- Log out of the cashier and into your favorite game. Your bonus will automatically be credited to your account. Once your bonus is credited, it is yours to either play with or withdraw.
- If by any chance your bonus is not credited into your casino account; please contact customer support before starting to play.
