| 01. |
Q: |
How secure is my
personal information? |
| |
A: |
Virtual Casino and all of its member casinos will not
provide any of your information (name, address, phone
number, credit card, or win/loss balance) to anyone (including
government agencies) unless there is suspicion of criminal
activity on the account. |
|
| 02. |
Q: |
What happens if I
break one of the rules & regulations? |
| |
A: |
Our security staff will generally spot violations of
the rules and regulations and In that event, will contact
you via e-mail. |
|
| 03. |
Q: |
What is a 'Fax Back
Form', and where can I request one? |
| |
A: |
A 'Fax Back Form' is a way for Virtual Casino and our
Payment Processing companies to verify your personal and
banking information provided upon account set-up. By filling
out and returning the form, Virtual Casino will be able
to ensure smooth operation of you account and allow players
to play (for money) from countries that had previously
been blocked. Click here to download
the fax back form.
The form can also be requested from support@casinosupportcenter.com
You may then FAX it to +506-296-7463 or Toll Free Fax
number 1-888-579-4555. |
|
| 04. |
Q: |
Why do I have to
complete a 'Fax Back Form' before I can deposit real money? |
| |
A: |
Our systems automatically place a suspension on any
account that accesses our software from certain countries.
These countries either have banking rules that make it
difficult to perform financial transactions or have a
history of fraudulent activity. The form also verifies
your age and residence. |
|
| 05. |
Q: |
Why do I have to
complete a 'Fax Back Form' when I have been playing for
real money already? |
| |
A: |
There are situations when our systems will tell you
that you cannot deposit or withdrawal without a 'Fax Back
Form'. This is usually caused by some credit card activity
on the casino account. If you use a credit card on more
than one casino account, our systems will suspend the
account and ask you to send in a 'Fax Back Form'. If at
any time you are having trouble with the software and
it mentions a 'Fax Back Form', please contact us by e-mail,
telephone, or live chat, and we will be more than happy
to explain your situation. |
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