| 01. |
Q: |
I am trying to create
an account and it tells me that an account already exists. |
| |
A: |
The message you are getting from the computer claiming
that the account already exists means that the account
name you've chosen is already in use by another player.
You need to either modify it by adding numbers or choosing
a less common name. |
|
| 02. |
Q: |
I am getting a message
that says "Unable to connect." |
| |
A: |
If you downloaded the software and it does not connect,
check your Internet connection. Please note that you have
to be online to play at our casino. If you are connected
to the Internet and you are still experiencing problems,
you might need to re-download the software or check that
you are not behind a Proxy server or Firewall. If problem
persists leave the casino and re sign in. If this has
not solved the problem, please contact customer support. |
|
| 03. |
Q: |
Why do I keep getting
an Invalid Password message? |
| |
A: |
If you have just been disconnected from the software
or didn't exit properly, the system may still have you
marked as logged-in. Please wait approximately 5-10 minutes
for the automatic disconnection to finish before attempting
to re-connect. If you still get the same message at this
point, please contact Casino Support at support@casinosupportcenter.com
It is also possible that you may be entering the wrong
password. Remember the account name and password are case
sensitive; so make sure that you are entering them in
correctly. |
|
| 04. |
Q: |
I've forgotten my
password. What can I do? |
| |
A: |
Simple, just click here and follow the instructions
(click here) |
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Casino 
General
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