| 01. | Q: | How do I make a real money deposit? |
| | A: | Virtual Casino offers several convenient methods of payment including:
 | Citadel Commerce: Citadel Commerce is a very secure way to pay. You may fund your account via e-check or credit cards while maintaining complete privacy. Please remember this has a 5 day wait on new accounts with them. |
|  | Neteller: Neteller offers convenient money transfers and payment options to millions of merchants and people on the web. Use your VISA, MasterCard or your checking account to fund your Neteller account. Signup with Neteller and fund your account in one easy step. |
|  | Fire Pay: Using FirePay is a little like using a debit card. You set up a web-based FirePay Personal Account where you deposit funds, and like a debit card, you can make purchases using those funds. One of the advantages of using FirePay is that online merchants never need to see your payment information. Plus it’s absolutely free for members – only merchants are charged a service fee. |
|  | On Demand Funds: OnDemandFunds delivers real-time, live person, fully interactive solutions for both domestic and international customers, making it possible for up-to-the-minute funds transfer to be available across the globe. Just call toll free 1-866-669-4633. It's Safe, Easy and your bank won't block the transactions! When you are asked for our Merchant Number tell them “79687906". |
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 | Credit Card - Visa/MasterCard: Credit card deposits may be made through our eCash processor from the Bank section of the casino. Just click on "deposit money", and enter your credit card information. Our financial transaction processor handles multiple alternative payment options. Because of that sometimes different Processor names may appear in your monthly statement. |
Reminder:
Our Casino will reimburse costs incurred to deposit $50 or more into your account. We will credit these costs into your account as bonus funds. |
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| 02. | Q: | Why can't I deposit? |
| | A: | Please ensure that the address on your account at Virtual Casino matches the address on your credit card account and that you have the correct email address in your account information. If all of your information is correct, the processor may be temporarily unavailable. Please try again later. For any questions or concerns regarding failed or denied credit card transactions, or if you need to update/change your casino account information, please contact support@casinosupportcenter.com |
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| 03. | Q: | How do I make a withdrawal? |
| | A: | Requests for withdrawals are processed through the banking section of our software. Just tell the software how much of your balance you wish to withdraw and select your desired method. Please keep in mind that some payment methods may lengthen your payout period. In order to better serve our players, in circumstances in which a player has deposited through more than one method, accounting reserves the right to change the payment method in order to shorten the payout period. Please contact support to find out which payment method best suits you. |
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| 04. | Q: | Do I need to send anything to you before I can withdraw? |
| | A: | All players must verify their identity before receiving winnings. We encourage players to send in their verification documentation as early as possible. We reward players having sent all necessary documentation prior to hitting a win by granting them a special no deposit required bonus. The bonus itself varies from player to player as it is in proportion to the deposit size and total amount of deposits made of the individual player. In addition, the player will have the added advantage of being able to use our special in house processor reserved only for our must trusted players.
The following is the required information:
For Players having deposited by credit card:
a. A completed FaxBack Form signed by the card holder. You may either CLICK HERE to retreive your FaxBack Form or request it from: support@casinosupportcenter.com
b. A legible copy of the Player’s picture id.
Players having deposited by another method other than credit card or are cashing out off of a free chip:
a. A legible copy of the Player’s picture id
b. A legible copy of the Player’s recent utility bill in their name and address
Please feel free to send the required documentation by FAX it to +506-296-7463 or Toll Free Fax number 1-888-579-4555. You may also scan and email it to efax@casinosupportcenter.com
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| 05. | Q: | How long will it take to get my withdrawal? |
| | A: | There is a two-stage process when you make your withdrawal:
a. The first stage is getting the withdrawal approved. This will consist of verifying that wagering requirements have been met and that any bonus money has been used properly. The process normally takes approximately 3-5 business days unless approved unless extenuating circumstances occur beyond our control.
b. Stage two involves processing of the payment. This procedure takes approximately 2-3 business days depending on the method of deposit and payment you choose. The Casino will not be held responsible for delays in payouts in circumstanced that a player requests payment without having met all requirements stipulated and/or they have not sent in all necessary documentation to verify their identity. Please keep in mind that certain methods are not subject to the above time frame such as wire transfer, western union and overnight express check since they are only sent 1-3 times a month. It is advised that players must keep an active account to facilitate payments.
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| 06. | Q: | How much can I withdraw? |
| | A: |
The minimum withdrawal amount is $25. Players may request a withdrawal from their account at any time but are limited to four withdrawals per month. We pay out a maximum of $1250 per week as long as a player keeps an active account defined as playing through 30% of his/her winnings per week. If a player does not keep an active account, management reserves the right to send a maximum of $1000 per week to the client. The casino reserves the right to increase or decrease the weekly and/or monthly cash out limits on a case by case basis. The new management may increase limits for particular players as long as the agreement is confirmed by email directly from the new casino manager. If you wish to have your cash out limits increased, please feel free to contact angelica@casinosupportcenter.com |
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| 07. | Q: | How often may I cash out? |
| | A: | You may submit one withdrawal every 8 days. |
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| 08. | Q: | Can I redeem a coupon or receive a bonus if I reverse a pending withdrawal? |
| | A: | Reversing a pending withdrawal back to your casino balance does not count as a deposit and therefore you may not claim a bonus on any reversed withdrawal amount. Once your withdrawal has been approved and you are waiting for payment, you may then reverse funds and receive a bonus, as the money is then treated as a new deposit. |
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| 09. | Q: | What is a coupon? |
| | A: | Coupons are the bonus options available to you upon making a deposit. They are usually offered in the form of a pre-specified percentage of your deposit or a fixed amount that can be redeemed by you on your next deposit. There are two types of redemption options:
No Play through: With this type of coupon, bonus money will be immediately placed into your account, ready to be played. Please refer to the rules associated with this particular bonus to determine the play through requirement necessary to submit your cash out. You may contact support to determine how much you have wagered.
Play through: With this type of coupon, you must play through (wager) a certain number of times your original deposit before you receive the bonus. For example, if you deposited $100 and coupon is configured for 4 times play through, you would receive the bonus after you’ve wagered $400 (total bets).
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| 10. | Q: | How do I redeem a Coupon? |
| | A: | Follow these instructions:
Look for the five-digit alphanumeric code in the e-mail or newsletter sent to your address.
Log into the casino and click on the "cashier" button.
Click on "Redeem Coupon", enter your coupon code and hit redeem. (You must redeem your coupon before you make your deposit.)
Click on the "deposit" button and make your deposit.
Enter the casino and complete the play through requirements (if there are any specified with the coupon).
Log out of the cashier and into your favorite game. Your bonus will automatically be credited to your account. Once your bonus is credited, it is yours to either play with or withdraw.
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| 11. | Q: | How do I redeem my Virtual Casino Comp/Reward points? |
| | A: | Simply enter the casino bank and click on the “deposit.” From the pull down menu select “Comp Points’ enter the amount of comp points you wish the click on deposit. You will receive an e-mail response when your points are redeemed. The minimum amount of Virtual Casino points you can redeem is 10. The maximum redeemable amount is $1000.00 daily. Should you have any further questions regarding Virtual Casino's Comp/Reward points, please e-mail: support@casinosupportcenter.com
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