The player understands that they may have only one active account per player, per name, per family, per computer, per address and per credit card, unless by prior agreement by the Casino management. Use or creation of multiple accounts is strictly forbidden and may result in the forfeiture of ALL bonus funds received and winnings derived from such bonuses. Contact customer service if you have lost or forgot your username or password.
All account information supplied when opening a real money account must be completely factual. Wrong or incomplete account information will result in voided wins and closed accounts.
Players understand that it is imperative that the player safeguard all of their account information. If a second party obtains access to player account information through the player’s neglect, the casino will not be held liable for any resulting repercussions.
The player is welcome to participate in the casino’s refer a friend program, as long as they understand that they will not receive credit for referring family or co-habitants.
Each promotion offered may have its specific restrictions depending on the promotion sent by the casino and/or its affiliates. The restrictions on the promotion super seeds all standard rules. Please read the restriction on the specific promotion before using it. Improper use of the bonus/free chip may result in forfeiture of winnings.
Promotional Money Rules:
By downloading the software or signing up to any casino from The Virtual Casino group, the player agrees to the following terms and conditions:
All information provided during the download of the casino, upon signing up for an account or for the purpose of participating in a special offer can be used by The Virtual Casino and its associates to deliver promotional material or inform of any special offers via email, or other methods.
To qualify for withdrawal or payment, a player must wager the deposit plus bonus received by the number of play through requirements attached to the bonus used. Alternately, if the player has not used any bonus coupon, they may request a payment at anytime. If you play on any bonus that you are not entitled to, accounting may void the bonus and/or win.
Play through is based on the amount of your deposit plus bonus. In the case that the customer plays different games in one deposit and bonus, the game played requiring the highest play through will be the game used to calculate the play through requirements
Promotions are for a limited time only and the casino reserves the right to terminate any promotion at any time without prior notice.
Unless otherwise stated, a coupon code may only be used once per deposit. Likewise, the Player may redeem one coupon code per deposit unless explicitly advertised in the promotion. Promotions cannot be combined.
The player understands that they have the ability to request a payout and cancel the withdrawal and place it back into their account balance. Such "reversals" are not considered a ‘redeposit’ and will not be any case is able to receive any type of bonus. A ‘redeposit’ will only be able to receive a matching bonus when management approves the payout and re-deposits it into the player’s account with the player’s consent. A redeposit bonus cannot come with a cash back bonus.
Play-through requirements do not include the following games: CRAPS, ROULETTE, PONTOON21, BACCARAT and SIC BO. If you play any non allowed game with any of our promotions, unless otherwise stated, winnings will be void. Upon the casino manager's discretion, a client may be allowed to meet the play through requirements using any of these 5 games. Please contact the casino manager for more information. The player must have received e-mail conformation of the rule change.
If a Player uses a coupon designated only for certain game(s) and play other game(s), then management has the right to void the bonus and winnings.
In any case that the maximum cash out is applied; the casino reserves the right to remove the excess, non cashable amount from the player’s account balance. Similarly, when a player cashes out a win involving a non cashable bonus, the bonus itself will be deducted from the cash out amount requested upon approval.
If a player has a withdrawal pending in their account, he/she may not request any free chips, nor may they make a request for cash back; unless otherwise stated or approved by management. If a request for cash back is made or the player uses a free chip coupon while having a pending withdrawal, winnings may be forfeited; this case is within the management's discretion to grant otherwise.
Please note, in the following events if a player wins without using a bonus or uses a no max bonus, the 10 times of deposit as maximum cash out rule will apply to the most recent deposit in which the winnings were generated if:
- The sum total amount of bonuses received during the entire lifetime of the account (or any other account opened in the casino) is 100% or more than the total deposits made or
- If on the past 2 deposits the customer received a bonus over 100%
- A player requests the casino manager to redeposit any portion of a withdrawal in pending
Only one promotion may be applied at one time to any player and promotions cannot be combined, unless otherwise stated. The player must request a bonus prior to playing their deposit. If a player requests a bonus after playing on their deposit, they will only be entitled to either a cash back bonus or a free chip. The player understands that they must request their free chip and/or cash back bonus associated with a previous deposit immediately before making another deposit or redeeming another coupon or forfeit their free chip and/or cash back bonus. Only one cash back is allowed in between deposits.
Players from certain geographical areas must play twice the stated play through rules, are not entitled to fully cashable bonuses and are not entitled to redeem free chips: Denmark, Australia, Israel, Austria, Poland, China, Finland, The Czech Republic, Netherlands, Lithuania, Kazakhstan, Belarus, Thailand, Ukraine, Afghanistan, Yugoslavia, Costa Rica, Indonesia, Bulgaria, Iran, Iraq, Poland, Latvia, Estonia and Pakistan. The casino reserves the right to edit this list without prior notice as well as exclude any individual or group of individuals from using any particular bonus.
The Casino reserves the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino in their sole discretion deem to be abusive, the Casino reserves the right to revoke the entitlement of such end user(s) to the promotion. If an account is banned, locked or closed by the casino for one reason or another, the casino will then return only the latest deposit back to the customer within 30 days as stated by the casino's terms and conditions.
If a player has been placed in a player class that excludes them from taking certain bonuses and opens another casino account with a skin from TheVirtualCasino family, the same restrictions and exclusions will be applied to their new account.
Players are not entitled to accumulate slots bonus points (for example: Diamond Mine Deluxe Bonus) off of any type of casino promotional money/comps with the intention of hitting the previously acquired win with a deposit with no bonus or a no maximum cash out bonus. Such wins will be considered null and void and will be removed from the player's account, and their deposit returned.
Cash Back Bonus Rules:
Some promotional bonuses have a "CASH BACK" or insurance option. To qualify for a cash back bonus, a player must not have any balance or pending requests for payment in their account.
In order to receive cash back, the player must have redeemed the corresponding coupon or requested a custom tailored bonus coming with a cash back prior to making the deposit. Such custom tailored agreement must be confirmed by email.
The Player understands that the cash back portion is not automatically credited as the deposit match coupon bonuses are. Once a player has a cash back coming, they must contact support to have it manually credited to their account.
In the event a particular promotion has a cash back bonus associated with it, players must request the cash back bonus, once their balance reaches zero without cashing out and before making a new deposit and taking a bonus. Cash backs cannot be accumulated.
The purpose of a cash back bonus is to give players the opportunity to win their deposit back. Unless otherwise stated, the maximum amount a player may cash out off of a cash back bonus is their original deposit.
Likewise, if cash back accompanies a no max deposit the cash back, the most a player may cash out is their original deposit and standard cash out rules apply.
Cash back bonuses are treated like any other deposit bonus; as an additional bonus added, if the original deposit and bonus is lost. The bonus rules will be applied on total bonus (deposit match bonus + cash back bonus). So from cash out, both the original lost bonus and the cash back will be removed before, approving the remaining cash out up to the Original Deposit.
Monthly Insurance Rules:
Gambler’s Insurance will be awarded on your losses from the previous month; to be eligible for the Gambler’s Insurance you must have made deposits totaling $500.00 or more for the calendar month, and may not have cashed out or reversed a win.
Players have until the end of the first week of the month to claim the Gambler’s Insurance from the previous month. Players will not be credited for the Gambler’s Insurance from farther back than one month. If a player forgets to claim their Gambler’s Insurance in time, they will lose the opportunity to take advantage of it.
A player may only claim one type of monthly insurance. For example: a player cannot claim 10% insurance on a certain deposit method when applicable plus the Gambler’s Insurance. They may claim one or the other.
You may not request the 20% back, if:
- You have a cash-out pending or money in any of your accounts related to the Virtual Casino Family.
- You are not a VIP.
You must play the bonus 10 times before submitting cash out. The maximum you may cashout is the insurance bonus itself.
The Insurance is only against your deposit losses not on winnings and Bonus money made from deposits does not count towards losses.
The Rules for the Free Money/Chip:
A player is only entitled to take one free chip from The Virtual Casino family. If a player takes a free chip from one of the casinos of The Virtual Casino Group, they are not entitled to take further free chips from another of our casinos.
Redemption of free chip is only entitled to one account per person, per family, per household or per computer. Players having received more than one free chip in the same account or over multiple accounts will have all winnings forfeited and removed from their account. If a Player continues to proceed abusing of the free chip program, they will be completely banned from the casino.
The Player must send in a recent utility bill and picture ID matching the name and address marked in their account information in order to be eligible to cash out a free chip.
Payouts will only be sent by one of the following under the account holder’s name: NETeller, Clic2pay or UseMyWallet.
Both new and existing players are not entitled to receiving more than one free chip in a row.
Players are not entitled to any winnings coming from Free Chips claimed while having pending cashouts. Winnings earned will be void and removed.
A customer may only claim winnings on one free chip without making any new deposits. In order to cash out on the free chip there has to be at least one deposit made in between 2 consecutive free chips redeemed.
You may not play the following games using a free chip: Baccarat, Craps, Roulette, Pontoon21 and Sic Bo.
Each free chip promo offered may have different restrictions depending on the promotion sent by the casino and/or its affiliates. Please read the restriction on the free chip before using it. Improper use of the free chip may result in forfeiture of winnings.
The casino will not be held liable for any claim off of a free chip when the player receives the free chip coupon off of any site not owned and operated by The Virtual Casino in the event that the source does not post all free chip rules or promotes rules in contrary to the Casino’s established web site rules.
Free chips cannot be used to play the progressive games; usage of the free chip in progressive games would nullify all winnings and transactions.
Management reserves the right to void or cancel a free chip at any time without prior notice.
Management reserves the right to lock or close any individual account or group of accounts abusing the free chip promotions offered by the casino.
If a player makes a deposit at the same time as they redeem a free chip, the free chip will be considered as a bonus and all standard bonus rules apply.
If a player makes a deposit while they have an outstanding balance from a free chip, the winnings made from the free chip will be voided and the deposit amount will be returned.
If a player wishes to reverse the winnings from a Free Chip to a Cash deposit the player can take No Bonus and maximum payout is 10 (ten) times the amount of the chip.
If you take a bonus that comes with an insurance, cash back or free chip, you cannot claim an additional free chip.
A win on a Free Chip reversal will always be 2x the Free Chip Amount that was originally given.
FOR REGULAR CUSTOMERS
| Bonus Percentage | Play through All Games | Play through BlackJack (if more than 50% play is BlackJack) | Play through Real Series Slot Machines (if more than 50% play is RSVS) | Cashable Bonus | Maximum Withdrawal Limit |
| Free chip | 20 times | 30 times | 20 times | xxx | Amount of Chip |
| Comp Points | 10 times | 15 times | 10 times | xxx | 5 times amount * *unless previously cashed out. Than amount of comps only. |
| 30% or less | 10 times | 15 times | 10 times | Fully cashable | unlimited |
| 31-99% | 15 times | 20 times | 15 times | Non cashable* | 15 times deposit |
| 100-199% | 15 times | 25 times | 20 times | Non cashable* | 10 times deposit |
| 200-299% | 20 times | 30 times | 25 times | Non cashable* | 10 times deposit |
| 300-399% | 30 times | 40 times | 35 times | Non cashable* | 10 times deposit |
| 400%+ | Min 40 time or higher (Promotions Specific rules) | Min 50 time or higher (Promotions Specific rules) | Min 45 time or higher (Promotions Specific rules) | Non cashable* | 10 times deposit |
| Cash back | 15 times | 20 times | 15 times | Non cashable* | Max of original deposit amount |
FOR VIP CUSTOMERS
| Bonus Percentage | Play through All Games | Play through BlackJack (if more than 50% play is BlackJack) | Play through Real Series Slot Machines (if more than 50% play is RSVS) | Cashable Bonus | Maximum Withdrawal Limit |
| Free chip | 20 times | 25 times | 20 times | xxx | Twice of amount of Chip |
| Comp Points | 10 times | 10 times | 10 times | xxx | 10 times amount *unless previously cashed out. Than amount of comps only. |
| 50% or less | 10 times | 15 times | 10 times | Fully cashable | unlimited |
| 51-149% | 15 times | 20 times | 20 times | Non cashable* | 20 times deposit |
| 150-249% | 15 times | 25 times | 15 times | Non cashable* | 10 times deposit |
| 250-399% | 20 times | 30 times | 25 times | Non cashable* | 10 times deposit |
| 400%+ | Min 30 time or higher (Promotions Specific rules) | Min 40 time or higher (Promotions Specific rules) | Min 35 time or higher (Promotions Specific rules) | Non cashable* | 10 times deposit |
| Cash back | 10 times | 15 times | 10 times | Non cashable* | Max of original deposit amount |
